Before Shipment:
- Change your mind? No problem! Just contact us at
wecare@zenstones.inor WhatsApp us on +919576719589 before your order ships. - We’ll cancel your order and refund your money within 10-15 business days to the original payment method.
- Please note: Discount vouchers and store credit points are one-time use and considered used even if you cancel.
After Shipment:
- Unfortunately, we don’t accept cancellations once your order is on its way.
How You’ll Receive Your Refund:
- Credit/debit cards or net banking: Refund within 15-30 business days to the original account.
- Zenstones account: Opt for a faster, hassle-free refund credited to your account for future purchases.
Zen Stones values the quality and hygiene of our handmade soaps, therefore we generally do not offer return or exchange services. However, we understand certain situations may require exceptions.
Damaged or Defective Products:
- In the rare case you receive a damaged or defective item, we’re happy to help!
- Contact us within 5 business days of receiving your order at
wecare@zenstones.in. - Send a photo of the product and invoice for reference.
- Upon verification, we’ll initiate a replacement within 2-4 days. The replacement product should reach you in 7-10 business days.
Please note: This replacement policy only applies to products damaged during shipping or found defective upon arrival.
Product Leaks or Delivery Damage:
- If your product leaks or appears damaged during delivery, contact us within 24 hours of receiving it at
wecare@zenstones.in. - Include photos of the product, batch number, and AWB number in your email.
- We’ll perform a quality check within 48-72 hours and initiate a return/exchange if applicable.
- Please note: Damages due to negligence, improper usage, or wrong application are not covered.
Additional Exceptions:
- Products sold/delivered in a damaged condition: We’ll gladly replace them after verifying the issue.
- Missing parts or accessories: Contact us and we’ll do our best to resolve the issue.
- Gifting orders: Unfortunately, gifting orders are not eligible for returns or exchanges.
- Each item can be exchanged only once.
- No cash refunds are allowed.
- Products must be returned in sealed, unopened, and unused condition within 7-15 days of delivery.
- Courier costs for returns are non-refundable and borne by the customer.
- Promotional/sale products and opened/used products are not eligible for returns or exchanges.
Remember: We strive to provide the highest quality products and excellent customer service. If you have any questions or concerns, please don’t hesitate to contact us directly.